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Some frequently asked questions
How will my order be processed?
From Monday - Friday, UK orders made before 12pm (GMT) will be dispatched that same day and delivered by Yodel withing 4 working days. For addresses outside Europe, please allow 10 working days for your Percko parcel to be delivered. It’s a longer journey, but worth it.
Where will my parcel be dispatched from?
UK orders are dispatched from Kettering in Northamptonshire. International orders will be sent from France.
What if I chose the wrong size?
Don’t worry, if you have any issues at all contact our expert customer service team via email at [email protected] and we’ll be happy to send you a replacement.
Do you deliver anywhere in the world?
Yes, we offer free worldwide shipping. However, for addresses outside Europe, please allow 10 working days for your Percko parcel to be delivered. It’s a longer journey, but worth it.
What if I’m not completely satisfied?
We get it, it can happen. You have 30 days to return our product and receive a full refund. You just need to send the product back to us in its original packaging.
Who should I contact if I have other questions?
Our team is here to help with any queries, from medical questions to sizing. Just email our customer care at [email protected] and we’ll get back to you.
DELIVERY AND RETURN POLICYFAQ