FAQs

Returns and refunds

Order and delivery

What is the current status of my order?

Where can I find my reference number?

An issue with my order

I have a size issue. How do I get the right size?

I have received a damaged product. How can I get a new product?

I received the wrong product. How do I get the right product?

I need my invoice; how do I get it?

Information and tips on our products

Promotions

How does the current 40% off 2nd product promotion work?

Which products are not eligible for promotions?

What promotions can I use to purchase an e-gift card?

Payment methods and e-gift Card

How does the e-gift card work?

You haven’t received your e-gift card in your mailbox yet and you are wondering if this is normal.

What are the withdrawal rights of the e-gift card?

What are the different payment methods I can use to pay for my order?

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