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  • FAQs
  • Returns and refunds
  • I would like to ask for a refund but I have switched credit cards since the initial order. How do I do this?
    • I would like a refund: what is the process?How long will my refund take?How will I get my refund?I would like to ask for a refund but I have switched credit cards since the initial order. How do I do this?I would like to return my product for an exchange: what is the procedure for exchanging a product?I have sent my package back but I still haven't received my new product / How long will it take for me to receive my new product?

    I would like to ask for a refund but I have switched credit cards since the initial order. How do I do this?

    No worries, you can of course get your money back. In this case, please enclose your new bank details in your parcel along with the return form and your product.

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